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Frequently Asked Questions

General Questions

Our safety consultant will come to your home and answer all of your questions. They will listen, study your bathroom space and layout, help you determine your needs, and then give you a detailed estimate.

Why should I purchase a walk-in tub or shower?

Safety. Independence. Convenience. Comfort. A walk-in tub or shower features several therapeutic advantages, easy access, and safety bars to prevent dangerous falls, and the freedom to bathe on your own.


A walk-in tub or shower can help improve your quality of your life. You deserve safety, independence, convenience, and comfort in your bathing experience. You deserve a walk-in tub or shower.

I am interested in a walk-in tub, what are the next steps?

We encourage you to sign-up to receive a free brochure.


Please Schedule a free, no obligation, in-home consultation. One of our safety consultants will provide you a detailed estimate, including the price of installation.

Do the walk-in tubs come in more than one size?

Yes. Designed for senior citizens, those suffering with disabilities and mobility impaired, we tailor our walk-in tubs to your specific needs. Based on your space requirements, plumbing & electrical specifications, hot water supply, accessories, and other factors, we will recommend a walk-in tub that is appropriate for you.


To eliminate the need for any renovations, our walk-in tubs are available in different sizes. We also offer different options to cater to your bathroom space and local installation.

Lifetime Warranty

We understand that when you purchase a Safe Step Tub, you’re making an investment in your home and health, which is why we offer a lifetime warranty.

How can you guarantee 100 percent of your work?

We are proud to be associated with several reputable companies and organizations, including the Better Business Bureau and The Ease-of-Use Commendation by the Arthritis Foundation. Manufactured in Tennessee, all of our products carry a best-in-class lifetime warranty. Our walk-in tub is also UL listed and certified by the CSA for both the US and Canada.


Safe Step Walk-In Tub is committed to you. We take pride in being with you every step of the way. Our primary concern is your health, safety, and comfort. We stand behind this commitment with great confidence and guaranteed work.

What makes your warranty best in class?

We recognize when you purchase a walk-in tub or shower, you are investing in your safety and your home. We give you a return on that investment with exceptional coverage of our products, at no additional cost.


You can’t find a better warranty on a comparable walk-in tub for the same price. Our comprehensive warranty protects your new Safe Step Walk-In Tub for life.


We designed the Safe Step Walk-In Tub to fit into your existing tub’s footprint. This eliminates the need for extensive remodeling, and keeps installation costs very reasonable.

How does the installation process work?

Our customer service representatives will call you to arrange a time to fit your schedule. The installation process can be completed within 1-2 days. You can avoid any additional cost of remodeling because we are a one-stop-shop helping make this process as simple and seamless as possible for you and your family.


We start by removing your existing tub and disposing of or recycling it. Certified and fully insured, our highly trained installers guarantee proper installation. Upon completion, we thoroughly clean everything from the install in your bathroom and home. All of our work is 100 percent guaranteed so that you can enjoy your improved bathing experience.

Can I install a Safe Step Walk-In Tub or Shower in my rental apartment?

Unfortunately, we cannot. A Safe Step Walk-In Tub requires the removal of your current tub. If you have any questions about installation, please first check with our customer representatives or your local dealer.

Why should I trust your installers as opposed to myself or another plumber?

Our installers are trained and certified in walk-in tub and walk-in shower installation. They continually attend regular training sessions and we stand 100% behind our work. Our installation is included in the price, so you don’t have to do-it-yourself or search for the right plumber. As members of the International Association of Plumbing and Mechanical Officials (IAMPO) and National Association of Home Builders (NAHB), we set the standard in our industry.


Our strict standards allow us to guarantee 100 percent of our work. We carefully screen and background-check all of our licensed dealers and installers.


Every installer is rigorously trained on proper tub and shower removal and walk-in tub and shower installation, respecting you and your home. You can trust your bathroom to our certified installers no matter where you live.


If you need assistance, please contact our service hotline. We are always available when you need us- before, during or after installation.

Who do I contact if I need a repair or my tub or shower is not working properly?

If you need assistance, please contact our service hotline at 1-800-989-5101 or email us at sst-service@safesteptub.com. We are always available when you need us- before, during, or after installation.

What is really covered under my warranty?

Our Lifetime Warranty covers your walk-in tub and shower, including any manufacturing defects. Our Warranty covers the tub, the tub’s door seal and the faucets. In addition, we offer a lifetime warranty on all water pumps, blowers and heaters.


We are proud to maintain a lower-than-average price for all of our products. To request a free estimate, please complete the form and a representative will follow-up with you.

How much does a walk-in tub or shower cost?

Our free estimates include the price of the installation of our walk-in tub or shower and our lowest price guarantee. We assure you that the price for the work specified during your in-home consultation is the lowest price available.* And if you find a lower price, we will refund the difference plus $100 within 30 days of the written agreement.**


*Based on equal quality of material, features, workmanship, warranty, country of origin, liability insurance, contractor reliability and other specifications


**Certain Conditions apply. Please contact us for more information regarding our Lowest Price Guarantee.

Does the Veteran Affairs cover the cost for Veterans?

The Home Improvements Structural Alterations (HISA) program states Veterans with service-connected disabilities or Veterans with non-service-connected disabilities may receive assistance for any home improvement necessary for the continuation of treatment or for disability access to the home and essential lavatory and sanitary facilities.


The HISA doesn’t cover assistance for a spa, hot tub or jacuzzi. For more information, contact a Veteran Affairs representative or visit HISA.

Will Medicare or Medicaid help with the purchase of my Safe Step Walk-In Tub or Shower?

At this time Medicare and Medicaid do not cover the cost of a walk-in tub. But please contact your Medicare or Medicaid representative first.


Medicare only provides assistance for Durable Medical Equipment (DME). A walk-in tub is not considered a DME, but a convenience rather than a medical necessity. In addition, Safe Step Walk-In Tubs are available for anyone and not exclusive to Medicare beneficiaries or adults with special needs.

Does Safe Step offer any sort of discounts or rebates for walk-in tubs?

Yes, we offer discounts and rebates to help lower the costs associated with your walk-in tub.


Safe Step provides a Helping Hands Rebate for $750 off per person for your walk-in tub or shower. If your loved one suffers from arthritis, nerve problems, diabetes, sciatica, or a variety of other health issues, you may qualify for up to a $750 rebate or $1,500 per household.


We also offer Senior Discounts, Veteran Discounts and more. To see if you qualify for any of these discounts, please contact us at (888) 746-1715.


Larry Stout - National Sales Manager of Safe Step has put together the top questions that customers ask during the quoting process.

Why can't I get pricing for Safe Step products online or over the phone?

Safe Step provides custom-fit, professional installations for all its walk-in bathtubs and showers. The cost of the installed product depends on various factors, including size, standard and optional features, and installation requirements. Due to these unique and customizable aspects, it’s not possible to provide accurate pricing without assessing your specific needs.

What factors influence the cost of a walk-in bathtub or shower installation?

The cost of installing a walk-in bathtub or shower depends on several factors, such as the size of the product, the chosen features (both standard and optional), and the installation requirements. Each installation is unique and may require varying amounts of materials and time for proper completion.

Do you offer customizations for the walk-in bathtubs and showers?

Yes, Safe Step offers a wide selection of options for customizing your walk-in bathtub or shower. You can choose from different wall surrounds, faucet colors, and various product features to cater to your specific needs and preferences.

What kind of discounts do you offer?

Safe Step collaborates with many national marketing partners, including AARP, who offer coupons, discounts, and credits for customers. Additionally, special pricing is available for seniors and military veterans.

Why do you need to visit my home to estimate the cost of my project?

Safe Step believes in providing accurate and responsible estimates. Since each installation is unique, a home visit allows their team to understand your specific requirements and recommend the most suitable walk-in bathtub or shower. This way, they can ensure a proper installation and help you make an informed decision.

How has Safe Step helped customers in the past?

Safe Step has assisted over 150,000 people in bathing safely while maintaining their dignity and staying in their homes. Their products are designed to improve the quality of life for individuals with mobility challenges.

Is there any cost associated with the in-home estimate?

No, there is no cost for getting an in-home estimate from Safe Step. They offer this service to help you understand their products better and find the best solution for your needs.

How can I schedule an in-home estimate?

To schedule an in-home estimate, you can contact Safe Step through their website or by calling their customer service. They will assist you in setting up a convenient time for their team to visit your home and assess your requirements.

What makes Safe Step stand out from other walk-in bathtub and shower companies?

Safe Step stands out due to its commitment to providing customized installations and not providing generic estimates. Their focus on safety, dignity, and customer satisfaction sets them apart as America’s number one walk-in bathtub and shower company.

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Safe Step will upgrade your bathroom.comfort level.life.

This Safe Step Walk-In Shower was designed with you in mind. Shower easily while sitting or
standing with the built-in grab bars and easy-to-reach shower wand and luxurious rainfall shower head.

Safe Step will upgrade your bathroom.comfort level.lifestyle.

This Safe Step Walk-In Shower was designed with you in mind. Shower easily while sitting or
standing with the built-in grab bars and easy-to-reach shower wand and luxurious rainfall shower head.
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