Skip To Main Content
Home About Product Care

Taking Care of
Your Walk-In Tub

With a fiberglass and gelcoat base, rigorous electrical testing and the best in quality control, your walk-in tub is designed to provide you with years of enjoyment, relaxation and safer bathing.

walk-in tub shower combo with grey walls
Call Now (888) 746-1715 or Request Your Free Quote

"*" indicates required fields

By checking the box and clicking the “Request Free Quote” button below, I consent to be contacted by Safe Step Walk-In Tub, LLC via email, phone calls, and SMS messages, including automated messages, at the provided number for both transactional and marketing purposes. I understand that checking this box is not required to submit the form or make a purchase. I agree to the Safe Step privacy policy and acknowledge that message frequency may vary. Msg & Data rates may apply. I can unsubscribe from emails or request removal from contact lists at any time. For more information, please review our Privacy Policy and Terms of Use.

Our Lifetime Warranty Is
Unmatched in the Industry

We back your Safe Step walk-in tub with a lifetime warranty on the:

  • Tub, including any manufacturing defects
  • Door seal
  • Faucets
  • Water pumps, heaters and blowers
  • Parts and labor

Plus, 2-year warranty on caulking.

tub shower combo in modern bathroom
Woman cleaning her walk-in tub

Cleaning Your Tub Is Easier Than Ever

  • When you are finished using your tub, be sure to rinse all surfaces with warm water using your shower wand.
  • Once a week, wash all of your tub’s surfaces using a mild solution of non-abrasive, non-ammonia cleaner.
  • Each month, purge and clean the tub’s entire system to remove body oils, bath oils, soap residue and other build-up. Do this by filling your tub to a level just above the highest whirlpool jet with warm water.
  • Then, mix a cup of bleach and a spoonful of automatic dishwashing soap into the water. Turn your system on, let it run for 15 minutes and drain the water.
  • Next, refill the tub with warm water only. Let the system run for an additional 15 minutes to rinse out the tub’s plumbing. Drain your tub and use the shower wand to rinse off the surface before wiping it with a soft clean cloth.
blue icon with a question mark
Find Quick Answers

We’re addressing all your important questions.

View FAQs
blue icon with a phone
Talk With an Expert

We’re standing by to help you take the next step.

Call (888) 746-1715
blue icon with an operator headset
Get Premium Service

We’re here to help with all service queries.

Call (800) 989-5101
blue icon with a chat bubble
Chat Online

We’re ready to reply to any message.

Chat With Us

Your Safe Step Questions, Answered

If you are interested in exploring our walk-in tubs and showers, simply fill out the form to request a free consultation or call us directly at (888) 522-6133. If you need service for your existing Safe Step product, contact our service team at (800) 989-5101.

At your convenience, our safe bathing experts will visit your home to answer all of your safe bathing questions. They will measure your bathroom space and study its layout, help you design your dream walk-in tub or shower and provide a detailed, no-obligation estimate.

We recognize when you purchase a walk-in tub or shower, you are investing in your safety and your home. We give you a return on that investment with exceptional coverage of our products, at no additional cost. You can’t find a better warranty on a comparable walk-in tub for the same price. Learn more about our lifetime warranty.

520 Royal Parkway
Suite 100
Nashville, TN 37214

(888) 559-2890

(800) 989-5101