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Frequently Asked Questions

General Questions

Our safety consultant will come to your home and answer all of your questions. They will listen, study your bathroom space and layout, help you determine your needs, and then give you a detailed estimate.

Safety. Independence. Convenience. Comfort. A walk-in tub or shower features several therapeutic advantages, easy access, and safety bars to prevent dangerous falls, and the freedom to bathe on your own.

A walk-in tub or shower can help improve your quality of your life. You deserve safety, independence, convenience, and comfort in your bathing experience. You deserve a walk-in tub or shower.

Please schedule a free, no obligation in-home consultation. One of our safety consultants will provide you a detailed estimate, including the price of installation.

Yes. Designed for senior citizens, those suffering with disabilities and mobility impaired, we tailor our walk-in tubs to your specific needs. Based on your space requirements, plumbing & electrical specifications, hot water supply, accessories, and other factors, we will recommend a walk-in tub that is appropriate for you.

To eliminate the need for any renovations, our walk-in tubs are available in different sizes. We also offer different options to cater to your bathroom space and local installation.

Lifetime Warranty

We understand that when you purchase a Safe Step Tub, you’re making an investment in your home and health, which is why we offer a lifetime warranty.

We are proud to be associated with several reputable companies and organizations, including the Better Business Bureau and The Ease-of-Use Commendation by the Arthritis Foundation. Manufactured in Tennessee, all of our products carry a best-in-class lifetime warranty. Our walk-in tub is also UL listed and certified by the CSA for both the US and Canada.

Safe Step Walk-In Tub is committed to you. We take pride in being with you every step of the way. Our primary concern is your health, safety, and comfort. We stand behind this commitment with great confidence and guaranteed work.

We recognize when you purchase a walk-in tub or shower, you are investing in your safety and your home. We give you a return on that investment with exceptional coverage of our products, at no additional cost.

You can’t find a better warranty on a comparable walk-in tub for the same price. Our comprehensive warranty protects your new Safe Step Walk-In Tub for life.

We offer a Best-In-Class Lifetime Warranty on tub and showers that we install only


We designed the Safe Step Walk-In Tub to fit into your existing tub’s footprint. This eliminates the need for extensive remodeling, and keeps installation costs very reasonable.

Our customer service representatives will call you to arrange a time to fit your schedule. The installation process can be completed within 1-2 days. You can avoid any additional cost of remodeling because we are a one-stop-shop helping make this process as simple and seamless as possible for you and your family.

We start by removing your existing tub and disposing of or recycling it. Certified and fully insured, our highly trained installers guarantee proper installation. Upon completion, we thoroughly clean everything from the install in your bathroom and home. All of our work is 100 percent guaranteed so that you can enjoy your improved bathing experience.

Yes, if we receive written approval from the landlord, we can install in a rental property. You can confirm all relevant details with your Safe Step representative during your free consultation.

Our installers are trained and certified in walk-in tub and walk-in shower installation. They continually attend regular training sessions and we stand 100% behind our work. Our installation is included in the price, so you don’t have to do-it-yourself or search for the right plumber. As members of the International Association of Plumbing and Mechanical Officials (IAMPO) and National Association of Home Builders (NAHB), we set the standard in our industry.

Our strict standards allow us to guarantee 100 percent of our work. We carefully screen and background-check all of our licensed dealers and installers.

Every installer is rigorously trained on proper tub and shower removal and walk-in tub and shower installation, respecting you and your home. You can trust your bathroom to our certified installers no matter where you live.


If you need assistance, please contact our service hotline. We are always available when you need us- before, during or after installation.

If you need assistance, please contact our service hotline at 1-800-989-5101 or email us at We are always available when you need us – before, during, or after installation.

Our Lifetime Warranty covers your walk-in tub and shower, including any manufacturing defects. Our Warranty covers the tub, the tub’s door seal and the faucets.


We are proud to maintain a lower-than-average price for all of our products. To request a free estimate, please complete the form and a representative will follow-up with you.

Our free estimates include the price of the installation of our walk-in tub or shower and our lowest price guarantee. We assure you that the price for the work specified during your in-home consultation is the lowest price available.* And if you find a lower price, we will refund the difference plus $100 within 30 days of the written agreement.**

*Based on equal quality of material, features, workmanship, warranty, country of origin, liability insurance, contractor reliability and other specifications

**Certain Conditions apply. Please contact us for more information regarding our Lowest Price Guarantee.

The Home Improvements Structural Alterations (HISA) program states Veterans with service-connected disabilities or Veterans with non-service-connected disabilities may receive assistance for any home improvement necessary for the continuation of treatment or for disability access to the home and essential lavatory and sanitary facilities.

The HISA doesn’t cover assistance for a spa, hot tub or jacuzzi. For more information, contact a Veteran Affairs representative or visit HISA.

At this time Medicare and Medicaid do not cover the cost of a walk-in tub. But please contact your Medicare or Medicaid representative first.

Medicare only provides assistance for Durable Medical Equipment (DME). A walk-in tub is not considered a DME, but a convenience rather than a medical necessity. In addition, Safe Step Walk-In Tubs are available for anyone and not exclusive to Medicare beneficiaries or adults with special needs.

Yes, we offer discounts and rebates to help lower the costs associated with your walk-in tub.

Safe Step provides a Helping Hands Rebate for $750 off per person for your walk-in tub or shower. If your loved one suffers from arthritis, nerve problems, diabetes, sciatica, or a variety of other health issues, you may qualify for up to a $750 rebate or $1,500 per household.

We also offer Senior Discounts, Veteran Discounts and more. To see if you qualify for any of these discounts, please contact us at (888) 266-8824.


Larry Stout – National Sales Manager of Safe Step has put together the top questions that customers ask during the quoting process.

Safe Step provides custom-fit, professional installations for all its walk-in bathtubs and showers. The cost of the installed product depends on various factors, including size, standard and optional features, and installation requirements. Due to these unique and customizable aspects, it’s not possible to provide accurate pricing without assessing your specific needs.

The cost of installing a walk-in bathtub or shower depends on several factors, such as the size of the product, the chosen features (both standard and optional), and the installation requirements. Each installation is unique and may require varying amounts of materials and time for proper completion.

Yes, Safe Step offers a wide selection of options for customizing your walk-in bathtub or shower. You can choose from different wall surrounds, faucet colors, and various product features to cater to your specific needs and preferences.

Safe Step collaborates with many national marketing partners, including AARP, who offer coupons, discounts, and credits for customers. Additionally, special pricing is available for seniors and military veterans.

Safe Step believes in providing accurate and responsible estimates. Since each installation is unique, a home visit allows their team to understand your specific requirements and recommend the most suitable walk-in bathtub or shower. This way, they can ensure a proper installation and help you make an informed decision.

Safe Step will inspect your bathroom and take measurements to determine which product will work best for the space and your needs. They will also need to evaluate your hot water heater in addition to your electrical system.

Safe Step has assisted over 150,000 people in bathing safely while maintaining their dignity and staying in their homes. Their products are designed to improve the quality of life for individuals with mobility challenges.

No, there is no cost or obligation for getting an in-home estimate from Safe Step. They offer this service to help you understand their products better and find the best solution for your needs.

To schedule an in-home estimate, you can contact Safe Step by calling our customer service at 888-610-5356. One of our friendly representatives is standing by to assist you.


Safe Step stands out due to its commitment to providing customized installations and not providing generic estimates. Their focus on safety, dignity, and customer satisfaction sets them apart as America’s number one walk-in bathtub company.

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