Prefer to speak to someone? Call (800) 346-6616
Frequently Asked Questions
Prefer to speak to someone? Call (800) 346-6616
F.A.Q.
Looking for answers? We have them listed below.
Why should I purchase a walk-in tub or shower?
A walk-in tub or shower improves your quality of your life. You deserve safety, independence, convenience and comfort in your bathing experience. You deserve a walk-in tub or shower.
I am interested in a walk-in tub, what are the next steps?
Please Schedule a free, no obligation, in-home consultation. One of our safety consultants will provide you a detailed estimate, including the price of installation.
How much does a walk-in tub or shower cost?
Our free estimates include the price of the installation of our walk-in tub or shower and our lowest price guarantee. We assure you that the price for the work specified during your in-home consultation is the lowest price available*. And if you find a lower price, we will refund the difference plus $100 within 30 days of the written agreement. **
*Based on equal quality of material, features, workmanship, warranty, country of origin, liability insurance, contractor reliability and other specifications
** Certain Conditions apply. Please contact us for more information regarding our Lowest Price Guarantee.
Do the walk-in tubs come in more than one size?
To eliminate the need for any renovations, our walk-in tubs are available in different sizes . We also offer different options to cater to your bathroom space and local installation.
How does the installation process work?
We start by removing your existing tub and disposing of or recycling it. Certified and fully insured, our highly trained installers guarantee proper installation. Upon completion, we thoroughly clean everything from the install in your bathroom and home. All of our work is 100 percent guaranteed so that you can enjoy your improved bathing experience.
Why should I trust your installers as opposed to myself or another plumber?
Our strict standards allow us to guarantee 100 percent of our work. We carefully screen and background-check all of our licensed dealers and installers.
Every installer is rigorously trained on proper tub and shower removal and walk-in tub and shower installation, respecting you and your home. You can trust your bathroom to our certified installers no matter where you live.
How can you guarantee 100 percent of your work?
Safe Step Walk-In Tub Company is committed to you. We take pride in being with you every step of the way. Our primary concern is your health, safety and comfort. And we stand behind this commitment with great confidence and guaranteed work.
What makes your warranty best in class?
You can’t find a better warranty on a comparable walk-in tub for the same price. Our comprehensive warranty protects your new Safe Step Walk-In Tub for life.
What is really covered under my warranty?
Who do I contact if I need a repair or my tub or shower is not working properly?
Can I install a Safe Step Walk-In Tub or Shower in my rental apartment?
Does the Veteran Affairs cover the cost for Veterans?
The HISA doesn’t cover assistance for a spa, hot tub or jacuzzi. For more information, contact a Veteran Affairs representative or visit HISA.
Will Medicare or Medicaid help with the purchase of my Safe Step Walk-In Tub or Shower?
Medicare only provides assistance for Durable Medical Equipment (DME). A walk-in tub is not considered a DME, but a convenience rather than a medical necessity. In addition, Safe Step Walk-In Tubs are available for anyone and not exclusive to Medicare beneficiaries or adults with special needs.
Does Safe Step offer any sort of discounts or rebates for walk-in tubs?
Safe Step provides a Helping Hands Rebate for $750 off per person for your walk-in tub or shower. If your loved one suffers from arthritis, nerve problems, diabetes, sciatica or a variety of other health issues, you may qualify for up to a $750 rebate or $1,500 per household.
We also offer Senior Discounts, Veteran Discounts and more. TO see if you qualify for any of these discounts please contact us at 800-346-6616.
SCHEDULE YOUR FREE CONSULTATION
Regardless of your age or mobility; a safe, stress-free bathing experience is within your reach.
Don’t compromise on your cleanliness, safety or independence again! Schedule your free consultation today.
A Safe Step Specialist is waiting to speak with you.
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