Safe Step Recognized for Outstanding Customer Service in 2026

Choosing a walk-in tub or shower is a one-time investment in comfort and independence. That’s why the customer experience matters just as much as the product itself. In 2026, Safe Step earned multiple Buyer’s Choice Awards from ConsumerAffairs for delivering exceptional service and support to homeowners.

The Buyer’s Choice Awards recognize brands that consistently exceed customer expectations, based on analysis of verified reviews collected on ConsumerAffairs. Using proprietary technology, ConsumerAffairs uncovers which brands create the strongest emotional connections with their customers, and Safe Step came out on top.

Award-Winning Customer Service

Amazing customer reviews earned Safe Step two awards each for our walk-in tubs and walk-in showers:

• Best Customer Service and Best Experience with Staff for walk-in tubs
• Best Customer Service and Best Experience with Staff for walk-in showers

Real Walk-In Tub Reviews from Our Customers

Here’s what real customers had to say:

Steve | Georgia

Safe Step is a great company. Safe Step is a great company. I bought a tub from them because I saw their advertisement on TV and went with them for the options available. A representative came to my home and gave a thorough presentation about their product. It took about 30 minutes to an hour. Everything about the installation worked well. It took them about six or seven hours to get the tub in. Afterward, they walked me through everything and showed me how to use the tub.

5.0

Faye | Florida

So glad we got this tub! So glad we got this tub! I have multiple mobility issues, as does my spouse, making it nearly impossible to use a regular tub. Bathing is so much safer and more comfortable now! Also, any time it needs servicing, the response has been prompt and helpful. I recommend this company with no hesitation.

5.0

Roger | Georgia

I would recommend this company to all my friends and family. I could go on all day about this company, how great of an experience I’ve had from the salesperson to the installation crew and service. Jen was so kind to me when I called. I would recommend this company to all my friends and family. Thank you so much!!

5.0

Jodi | New York

Always love their 24/7 service. Called into Safe Step, informing them of our leak situation with our walk-in tub-shower. Jase was assigned as our repairman. He was exceptional and fixed the issue quickly and respectfully. Always love their 24/7 service phone help.

5.0

Safe Step’s Consistent Commitment to Customer Care

What do these reviews have in common? A consistent theme of responsive support and knowledgeable staff—exactly the kind of experience that defines a Buyer’s Choice Award winner.

“At a time when many consumers feel uncertain about making big financial decisions, reviews play an even bigger role in building confidence,” said Zac Carman, chief executive of ConsumerAffairs. “The Buyer’s Choice Awards recognize the companies that consistently earn that trust through positive, transparent customer experiences.”

Instilling Customer Confidence Is Key

Purchasing a walk-in tub is a bathroom upgrade in accessibility, making your home safer for aging in place. Dependable customer support is essential. From helping customers understand product options to providing ongoing service after installation, we prioritize care and communication throughout the entire experience.

Whether it’s the first interaction or ongoing support, Safe Step delivers service that helps customers feel confident at every step. Request a free consultation to start your journey to a safer, more comfortable home.